Shipping and Returns

Handling Time

Rum Therapy orders usually ship from the warehouse within 2 – 4 business days. If it will be longer than that, we will notify the customer via email. Once the order ships, the customer should receive a tracking number via email.

Domestic Shipping

Shipping rates are determined at checkout based on package weight and delivery location. USPS Priority or First Class Mail will be used based on weight and customer selection.

International Shipping

International shipping rates cannot be determined online at this time. Please contact our customer service (customerservice@rumtherapy.com) to place international orders.

Out of Stock Items

Although we only sell merchandise in stock, occasionally unforeseen out of stock items occur. We will notify the customer via email within 24 hours if the item ordered is out of stock.

Return Policy

Rum Therapy has a 30-day return policy. If you need to return an item, please contact us at customerservice@rumtherapy.com and let us know what you would like to return and the reason you would like to return it. We will accept returns of unworn, unwashed or defective merchandise within 30 days of purchase. Once we receive the returned item, we will credit you for the purchase price, exchange your item or issue store credit. You may return an item up to 30 days from the purchase date. Returns requested after 30 days of purchase will be reviewed on an individual basis.

Final Sale Items

All items marked as final sale at the time of purchase are final sale meaning they are non-returnable for refund, exchange or store credit, no exceptions. Items that fall under this category typically include clearance items.

Taxes

Taxes are only charged to Arizona residents at 6.9%

Email Policy

You will automatically receive email notifications related to the purchase and shipping of your order as well as promotional emails from Rum Therapy regarding discounts and new products. You can unsubscribe from these email notifications at any time.

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

We collect information from you when you request information on our site, fill out a form or make a purchase. When filling out a form, as appropriate, you may be asked to enter your name, email address and phone number. When making a purchase, as appropriate, you may be asked to enter your first name, last name, email address, billing address, delivery address and phone number. You may, however, visit our site anonymously.

The information we collect from you is used to deliver any information or products that you request, and to effectively respond to your customer service requests and needs.

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our privacy policy.

If we decide to change our privacy policy, we will post those changes on this page. This policy was last updated on 5/9/2016