We are beginning to use a print on demand system for our tee shirts, sweatshirts, tumblers and canvas prints so that we can offer a greater variety of designs, colors and sizes.
Currently, products ordered that are print on demand (POD), usually ship in about 7 business days and should reach you within approximately 2 weeks. (International orders and orders placed during the busy holiday season may take longer.)
Other Rum Therapy non POD items that are ordered will be shipped separately and usually leave our warehouse within 3 business days. You should receive tracking numbers via email once your items have shipped. If your order contains POD items and non POD items, you will receive two separate tracking numbers.
POD items are custom printed when you place the order, so unfortunately we cannot accept returns or provide exchanges for POD items, unless they are incorrect or damaged. Be sure to carefully check the size charts to make sure you are ordering the correct size. If you feel your item is incorrect or damaged, please contact us at [email protected] to find out how to submit a request for return or exchange.
Other Rum Therapy items can be returned or exchanged within 30 days of purchase as long as they are not damaged and in the original condition. Please contact us to let us know that you are returning a non POD item and be sure to ship the item back to us using a trackable shipping method. We do not pay for return shipping unless the non POD item is incorrect or damaged.
For any additional questions you may have, please contact us at [email protected].
